Services
Pre-Order Process
Once you get in touch with our sales executive, a site meeting will be arranged at the location where the installations are needed. During this visit, our team will review the drawings and illustrations to clearly understand your requirements for design, hardware, finish, and glass. The executive will also inspect the apertures on-site and take accurate measurements for our design team. Following the visit, you will receive a quotation. If you wish to make changes to the layout, they can be discussed instantly, and a revised quote will be shared. Once the order is confirmed, our installation supervisor will revisit with floor plans and diagrams to double-check all details and measurements. Should any adjustments be necessary, we will guide you on the modifications required before proceeding further. After final approval, we move forward with creating products tailored to your space. Designed with style, durability, and comfort in mind, our solutions ensure long-lasting value and peace of mind.
Installation Practices
At Klick Window, installation is more than just fixing products—it’s about delivering complete satisfaction. Our trained professionals ensure that every door and window is perfectly aligned and sealed, keeping out dust, noise, and pollution while enhancing comfort. Once you confirm readiness, our installation supervisor inspects the site to ensure it is clean, free from debris, and prepared for seamless work. Only then does the installation process begin. Each frame is securely fixed to withstand wind and operational loads, using anti-corrosive methods for lasting durability. Where precast concrete presents challenges, polyurethane foam is applied, but always in combination with screw fixings for maximum stability. Trims are then installed to create a neat finish, with colors matched to your Klick Window products. Finally, gaps are sealed with high-quality silicone for added strength and protection. After thorough cleaning, your new windows and doors are left flawless, functional, and built to last.
Customer Services
At Klick Window, we don’t just sell products—we build lasting relationships. Customer satisfaction is our way of life, reflected in our superior-quality products and dedicated service. Should any issue arise, our structured customer care ensures quick resolution with minimal inconvenience. Our trained technicians attend complaints within 48 hours, addressing problems like poor functioning, jammed locks, or operating issues immediately. For part replacements or alignment corrections, we aim to resolve matters within 72 hours. If a part is unavailable, customers are promptly updated with clear timelines. In cases of glass pane breakage, accurate measurements are taken, and orders are placed without delay. Throughout the process, we keep customers informed and reassured. At Klick Window, our goal is to provide solutions that are efficient, reliable, and hassle-free—ensuring peace of mind and a service experience as dependable as our products.